Frequently Asked Questions

Are your products authentic?

Yes. WONDO Co. is committed to sourcing genuine products through brands, authorized distributors, and reputable suppliers.

Do you sell NeeDoh?

Yes! We carry a variety of NeeDoh products along with other trending squishies, sensory toys, fidgets, slime, putty, gifts, and fun finds.

Availability changes frequently, especially for popular and limited-release products.

Will I receive the exact colour or character shown?

For products marked “assorted,” colours, characters, and styles may vary depending on available inventory.

If a specific variation can be selected, the available options will appear on the product page.

What comes in a Mystery Bag?

The contents are listed on each Mystery Bag product page. The actual styles, colours, and characters inside are a surprise.

Mystery Bags are pre-packed, and individual items cannot be selected.

How quickly will my order ship?

Most orders are processed within 1–3 business days. Processing times may be longer during holidays, new releases, promotions, or periods of high order volume.

Do you ship across Canada?

Yes. Available shipping options and rates will be displayed at checkout.

Can I change my order after placing it?

No. Once an order has been placed, we are unable to make any changes. This includes adding or removing items, changing quantities, colours, styles, or product selections.

Please carefully review your order before completing checkout.

Can I cancel my order?

No. All orders are final once placed and cannot be cancelled.

As a small business, we begin preparing orders promptly and are unable to accommodate cancellation requests.

Please make sure all order details are correct before completing your purchase.

My item arrived damaged. What should I do?

If your order arrives damaged, defective, or you receive an incorrect item, please contact us at info@wondoco.com within 48 hours of the carrier-confirmed delivery time.

Please include your order number, a description of the issue, and clear photos of the item, product packaging, and shipping package.

Claims submitted after the 48-hour period may not be eligible for a replacement or refund.

Once your claim has been reviewed, we will provide an appropriate resolution where applicable.

Are the toys suitable for all ages?

No. Age recommendations vary by product. Always review the age recommendation, warnings, and instructions on the product packaging before use.

Products containing small parts may present a choking hazard and should not be given to children below the manufacturer's recommended age.

Can product packaging look different from the website?

Yes. Manufacturers occasionally update packaging, colours, designs, or product presentation. You may receive updated packaging even when an older version is pictured on our website.

How can I contact WONDO Co.?

You can reach us at info@wondoco.com. Please include your order number when contacting us about an existing order.