Shipping Policy

Thank you for shopping with WONDO Co.! We’re excited to pack your order and get your goodies on the way.

Processing Time

Orders are typically processed within 1–3 business days. During new releases, holidays, promotions, or periods of high order volume, processing may take a little longer.

Processing time does not include weekends, holidays, or carrier transit time.

Shipping Within Canada

We currently ship across Canada. Shipping rates are calculated at checkout based on your order, delivery location, and available shipping service.

Once your order has shipped, you will receive a shipping confirmation with tracking information when tracking is available.

Delivery Times

Estimated delivery times shown at checkout are provided by the shipping carrier and are estimates only. Delivery delays caused by the carrier, weather, holidays, or other circumstances outside of our control may occur.

Incorrect Shipping Address

Please double-check your shipping information before placing your order.

If you notice an error, contact us as soon as possible at info@wondoco.com. We will do our best to help before your order ships, but we cannot guarantee that an address can be changed once an order has been processed or shipped.

Customers are responsible for additional shipping charges if an order is returned to us due to an incorrect or incomplete address.

Lost, Delayed or Stolen Packages

Once a package has been transferred to the shipping carrier, delivery is handled by the carrier. If your tracking shows a delay or other delivery issue, please contact us and we will do our best to assist you with the carrier.

WONDO Co. is not responsible for packages that are confirmed as delivered by the carrier but are subsequently lost or stolen.

Damaged Packages

If your order arrives damaged, please contact us at info@wondoco.com as soon as possible and include your order number, photos of the shipping package, and photos of the damaged item.

Please keep all original packaging until the issue has been reviewed.