Return & Refund Policy

Thank you for shopping with WONDO Co. As a small business, all sales are final.

We do not accept returns, exchanges, or change-of-mind cancellations once an order has been processed.

Please carefully review your order, shipping information, and product selections before completing your purchase.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect item, you must contact us at info@wondoco.comwithin 48 hours of the carrier-confirmed delivery time.

Please include your order number, a description of the issue, and clear photos of the item, its packaging, and the shipping package.

Claims submitted after the 48-hour period may not be eligible for replacement or refund.

Once your claim has been reviewed, we will provide an appropriate resolution where applicable.

Assorted & Mystery Items

Products marked as assorted may vary in colour, style, character, or design. Mystery Bags contain surprise items, and specific products, colours, or styles cannot be requested unless otherwise stated.

Differences in assorted or mystery selections are not considered defects and are not eligible for return or exchange.

Final Sale

All items purchased from WONDO Co., including toys, squishies, NeeDoh, slime, sensory products, Mystery Bags, seasonal items, limited releases, sale items, and clearance items, are final sale.

Nothing in this policy limits any rights or remedies that cannot be excluded under applicable consumer protection laws.

For any order concerns, please contact us at info@wondoco.com.